Before you pay
We review your answers first. If no visa route fits you, we tell you and you're never charged.
After you pay, before delivery
Changed your mind before your plan arrives? Ask and we'll refund you in full.
The 7-day guarantee
If your plan doesn't make your move clearer, contact us within 7 days of the day we delivered it and we'll refund the full amount you paid, add-ons included. We may ask what was missing so we can improve, but the refund doesn't depend on your answer.
If we're late
If you added rush delivery and we miss the 48-hour window, we refund the rush fee automatically and still deliver your plan. If a standard plan is more than 7 business days late (not counting time we spent waiting on information from you), you can choose a full refund instead of waiting.
Add-ons
- Second destination comparison and plan refresh: covered by the same 7-day guarantee from the day each is delivered.
- Rush delivery: refunded automatically if we miss the 48 hours.
- Video call: refundable in full if you cancel at least 24 hours before the call, or if we have to cancel. If the call wasn't useful, tell us within 7 days of it.
What isn't covered
After the 7-day window, plans aren't refundable. Government, consulate and other third-party fees are paid to those providers, not us, so we can't refund them.
A visa decision is up to the government, so a refusal isn't by itself grounds for a refund after the 7 days. But if a refusal traces back to a mistake in our plan, contact us and we'll make it right, including a refund.
How to ask for a refund
Use our contact form and choose "Refund request." Include the email you paid with. We confirm within 2 business days and refund to your original payment method through Stripe. Most banks show the refund within 5 to 10 business days after that.
If something went wrong, please come to us before disputing the charge with your bank. It's faster for you, and we'll fix it.